Frequently Asked Questions
Please read our FAQ before sending us a message.
Why is my order delayed?
Order delays can occur for a variety of reasons. In the event your order has not shipped promptly, please understand we are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.
Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the links below.Track Your Order
Was this answer helpful?
What if there is a problem with my order?
Though issues with orders are not common, they do happen. We’re here to help when things don’t quite go as planned.
- If your order was missing an item, or an item from your order is missing parts, it may have been split into multiple shipments.
- If you were sent the wrong item, we’ve got your back. We can’t process this type of return in-store, but you can learn how to return by mail for a refund or replacement.
- If your order was damaged, defective, or unsatisfactory in any other way, you can request a replacement or refund in your account or by contacting us using the button below.
- If the tracking information for your order shows delivery confirmation and you’re unable to find your package, review how to proceed in the event your package was delivered but not received.
Since orders begin processing right away, changes can’t be made to existing orders. If you need to change the delivery address or the items in your order, you can attempt to cancel and place a new order for the correct items/to the different shipping address. Our Customer Care agents cannot edit an order you already placed. If the item is still in a Processing status, use these steps to request a cancellation. We can’t guarantee that an order or item can be canceled, but we’ll always do our best to make it happen. If the order or item is too far along to cancel, most items can be returned. Learn more about our return policy or contact Customer Care below to start a return.Your Order
Send us an email