Our Return Policy, We’re Happy to Help
If you’re not happy with your product, let us help you with a return or replacement. Your satisfaction is very important to us. Normally, items purchased in our stores or on Fixnity.com may be returned or exchanged within forty-five (45) days of purchase with or without a receipt.Fixnity reserves the right to warn, limit or decline returns or exchanges regardless of whether the customer has a receipt.
All Non-Receipt returns are subject to a refund verification process. All decisions regarding returns are subject to applicable laws. The Store Manager has the authority to make a final decisions for all returns.Below are exceptions to the general forty-five (45) day rule. All the exceptions listed below require the merchandise be returned with a receipt.
- Must be returned within 14 days with a receipt to obtain a refund or an exchange: Post-paid (contract) cellular devices may only be returned to the store of original purchase, in undamaged condition. Other contractually specified requirements may apply.
- Must be returned within 15 days with a receipt to obtain a refund or an exchange: Drones, computers, camcorders, digital cameras, digital music players, e-tablets, e-readers, portable video players, GPS units, video game hardware, prepaid cell phones, hover boards, electric bicycles, electric scooters and radio controlled (RC) vehicles.
- Must be returned within 1 year with a receipt to obtain a refund or exchange: All perennials, trees, and shrubs.
- Sales of the following items are final and may not be returned:
- All Firearms and Ammunition, and Pepper Spray.
- Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs.
- Diabetic Products: Meters, Strips, Lancets, Lancet Devices and Syringes.
- Prescription Drugs and products containing Pseudophedrine and Pseudotropine.
- Electronically fulfilled PINs or minutes for prepaid cellular devices.
- Video Game download card.