How do I cancel an order?
To make sure you get your items as soon as possible, we start processing right away. If you need to change anything on your order you can attempt to cancel your order while it’s in a Processing status and place a new order, but once it moves to Shipped, the order can’t be canceled. Our Customer Care agents cannot change an order once it’s been placed.
You may request to cancel without contacting Customer Care.
If you placed your order from your account (not a Guest Checkout order), you can locate the order in your Purchase History and see if the option to cancel is available.
Another option for all orders:
- In the upper-right corner of any Fixnity.com page, click the Account icon.
- Select Track Order.
- Enter the email address used to place the order and the order number shown on your order confirmation email.
- Click Cancel next to the item you wish to attempt to cancel.
- If you do not see a Cancel button or the order is too far along to cancel, you may refuse the delivery or return the items after they arrive. Learn more about our return policy to start a return.
If you would like help requesting a cancellation, you may contact us. Please note that Customer Care uses the same process shown above, so we can’t guarantee that we can cancel your order.