About Our Returns Policies

Fixnity.com and most sellers on Fixnity.com offer returns for items within 30 days of receipt of shipment.

Extended Returns Information

For the 2023 Holiday Season, most of the items purchased between October 11 and December 25, 2023 can be returned until January 31, 2024.

Check return process from Fixnity Return Process

Fixnity.com Returns Policy

Items shipped from Fixnity.com, can be returned within 30 days of delivery, with some exceptions:

For information about products that can't be returned, see Items that can’t be Returned.

• To determine if a product sold by Fixnity.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies...
• For information on refund timing, see Refunds.
• If you have returned an item to Fixnity by mistake or included something not intended for Fixnity in a return, see Mistaken Returns.

Baby Items

• Baby items can be returned within 90 days of receipt of shipment.
• Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
• Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
• If your return is not a result of a Fixnity error, we won't refund the original shipping fees.

Birthday Gift List

• Items purchased from your Fixnity Birthday Gift List as a gift can be returned within 90 days of delivery.

• Items purchased by the registry owner are subject to the standard 30-day Fixnity.com Return Policy.

Clothing and Accessories

• You can return clothing and accessories up to 30 days after the delivery date.

• Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

• Collectibles (sports & entertainment)

• You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.

• All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.

• Any items returned without original documentation will be rejected.

• Before shipping a return, photograph the item for your records.

Computers and Electronics

• New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Fixnity.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
• Fixnity.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
• Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
• New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Digital Products

• Unless otherwise specified, games, software downloads, and purchases from the Fixnity App store, the Fixnity Digital Music store, the Fixnity Luna store or the Fixnity Video store are not returnable after purchase.
• Books purchased from the Fixnity can be returned within seven days of purchase. Once a refund is issued, you can't have access to the book. To request a refund and return content, visit Manage Your Content and Devices, select the Actions button next to the title you'd like to return, and select Return for Refund.
• Books you receive as a gift are eligible for exchange for a Fixnity.com Gift Card before acceptance.
• Subscriptions to titles in the Newsstand section of the Fixnity (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices.
• Digital educational resources can be returned within seven days of purchased for a resource that has not yet been downloaded.
• Fixnity -Sold Add-Ons purchased from Fixnity Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact Fixnity customer service for assistance.
• Songs or albums accidentally purchased from our Digital Music Store are eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.

Fine Art

• Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
• All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
• Any Fine Art item returned without original documentation will be rejected.
• Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
• Before sending a Fine Art return, photograph the item for your records.
• Contact the manufacturer directly for product registration and warranty-related information.

Gift Cards

• Gift Cards are not returnable after purchase (except as required by law).
• For more information about Gift Card limitations, see Fixnity.com Gift Card Terms & Conditions.

Hazardous Materials

• Hazardous materials, including flammable liquids or gases are not returnable to Fixnity.
• Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry and Watches

• Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
• All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
• Any items returned without original documentation will be rejected.
• Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Major Appliances

• Major appliances are returnable for any reason within 30 days of receipt of purchase
• At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don't accept the delivery. They will help you to arrange a free replacement or a refund.
• If you notice that the item is damaged or defective after delivery, Fixnity will help you solve the problem, or provide a free return or replacement.
• Contact the manufacturer directly for product registration and warranty-related information.

Mattresses

• You can request a return or refund for any reason within 100 days of receipt of shipment.
• We accept the return of mattresses that are unopened and in their original packaging.
• Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
• Contact the manufacturer directly for product registration and warranty-related information.
• California Residents: For any questions regarding Mattress Haul Away, see Special Delivery Options for Large and Bulky Items.

Pet Food